Refund Policy

Most projects begin with an initial deposit or first milestone payment to secure our team and begin discovery. Once work has commenced, this deposit is non-refundable because planning, design, and engineering effort are allocated immediately.

Projects are typically invoiced in agreed milestones. Each milestone payment is due on completion and approval of the work covered by that milestone. Payments already made for completed and accepted milestones are non-refundable.

If you need to cancel a project after work has started, we will invoice for all work completed up to the cancellation date. Any pre-paid amounts for future milestones that have not yet been started may be refunded or credited toward a future engagement, at our discretion.

If we are unable to continue the project for reasons within our control, we will refund any pre-paid fees for milestones that have not been started and provide you with the work completed up to that point.

We want every project to succeed. If you are unhappy with the direction or quality of work, contact us as soon as possible so we can address it. Refunds for dissatisfaction are considered case by case and are not guaranteed.

Fees paid to third parties — such as app store fees, hosting providers, payment processors, or software licences — are not refundable by Systmatic LTD. These are governed by the relevant third-party terms.

Systmatic LTD is a company registered in England and Wales, company number 17435372. Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Email: mail@systmatic.co.uk.

For refund or cancellation questions, email mail@systmatic.co.uk.